The Duct Cleaning Scam

The Duct Cleaning Scam

WarningEarlier this year, due to our constant growth, I had to interview numerous candidates for a Duct and Carpet Cleaning Technician position.

During interviews I’m always reminded about how the majority of our industry works and it’s structured. It strengthens my commitment to continue to create a culture within QJS that is both beneficial and successful for our customers, technicians and lastly, our company.

Here is a peek at one of these job interviews.

This nice gentleman came from a company that charged only $99 for duct cleaning and was also part of one the cold calls program (annoying phone calling, often at dinner time, frequently using a foreign calling service)

Here are some of his statements, and our comments about how they differ from QJS’ values (italized)

  1. “If the customer was paying only $99 I was to be in and out within 30 to 45 minutes”

If they are only charging $99, they are not charging enough for quality work. QJS will come for 2 to 3 hours depending on household size. QJS uses the largest and strongest duct truck in the Durham Region.

  1. “I would only do the hot air trunk and vents, not the cold air returns (note: there are more contaminants in the cold air returns)

No SOPs (Standard Operational Procedures), QJS performs an unparalleled 27 Steps Duct Cleaning Process to ensure consistency and quality done by a properly trained technician.

  1. “ Only if they paid $300+ I did it right”

Wrong corporate culture! At QJS we always set out to do it right the first time. It comes from the top down. If the owner doesn’t care about the customer, the technicians won’t either.

  1. “I sold Sanitizing and Deodorizing but I only sprayed a deodorizer, the customer didn’t know the difference”

Lack of knowledge on the part of the customer! Sanitizing is only of value if done right. QJS uses a 15 Step Sanitizing and Deodorizing Process (QJS uses a natural bio-botanical sanitizer) to truly improve the indoor quality of your home.

  1. “I feel bad about ripping people off”

Ethics need to be taught at a corporate level and reinforced with a company’s Vision, Mission and Core Values Statements that are backed up and enforced by management.

  1. “I got paid a percentage of what I billed so the faster I went, the more I made. Results did not matter”

Pay structure matters. A percentage payout is gold for techs and a company; but bad for customers. Technicians become motivated by money but not by customer satisfaction and optimum results.

  1. “People want a cheap job, they do not want to pay to do the job right”

In some cases this statement might be right but many people (our clients) want good value for their money. If people understood the cost benefit in Duct Cleaning, $99 is NOT A BARGAIN! and definitely not by soliciting telemarketers or group purchasing programs (Groupon, Wagjag, etc).

 This gentleman would do 8 to 10 jobs a day. QJS does 2 to 4. He makes great money for himself and his company but the customers pay the price and so does our industry!QJS Duct Truck

Needless to say, this gentleman was not a fit for our company!

At QJS we are structured for a 3 tier success:

  • Our Customers
  • Our Technicians
  • Our Company

This gives us raving customers, long term technician loyalty and a stable, long term company you can rely on.

Leave the Health of your Home in our Hands!

Kevin Casey

End of Summer HVAC Cleaning

End of Summer HVAC Cleaning

duct cleaning durham regionNow that summer is starting to end, you should consider having your HVAC system cleaned. Having the contaminants from your home removed, the effects of mold or even dust are greatly reduced from your home. With clean, healthy air circulating in your home is a must for those who are sensitive to indoor contaminants. Especially with people that have allergies. It is completely normal for a person to realize the effects after having their HVAC system cleaned. Here below are five reasons you should have your HVAC serviced or even inspected.

Fewer Allergies

With allergies being at an all-time high in America, cleaning your HVAC can help protect your family from harm from dust and other contaminants in the air. Air ducts are a great place for bacteria, fungi, mold, and other allergies to reproduce in your home. Children who are four years of age or younger are at higher risk of allergies, or even asthma. Seattle Healthy Projects says that if your child does not come into contact with asthma between birth and your years old, they may never develop asthma.

Many homes in America now have pets that live with them inside. With that, fur from your animal will get trapped in your vents and can build up germs, fungus or allergies that can cause bacteria. Leftover dander from a pet can even cause reactions for people who have allergies. The overly built up fur and dander in your HVAC system can decrease the efficiency in your home. The clumps of fur will slow down the air flow thus slowing down the whole HVAC system.

Higher Quality of Air

Mostly everyone who has an air ducts system have their system located in their basement. Most times your basements can have a wet or damp floor causing the increase for mold. Having mold or mildew in your home can decrease the air quality in your home. Most times mold and mildew will grow around your HVAC system. To help prevent mold growth in your basement or near your HVAC system, you should use an anti-microbial to use in your system to help clean and prevent mold and mildew growth in your home. Giving your home a better quality air flow.

All of us like to have a clean home to impress family and friends. However, do you find it being a pain when you dust one day and the very next day you have dust built up again?! The reason that this happens is because the dust in your home continues to pass through your HVAC system and keeps recirculating.

Having a properly cleaned HVAC system in the Pickering area can increase efficiency in your system giving you’re the best air for you and your family. The build up the hair, dust, and other contaminants can slow down the efficiency of your system. When you have a professional fully remove the debris from your system, the motor and fans do not need to work as hard to put out the same amount of air flow. This will make sure your home has the best quality air that it can.

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