Selecting a janitorial service is an important decision that can have a direct impact on the cleanliness, safety, and overall appearance of your facility. If you are looking for a new provider, it is often because your current service is not meeting expectations—whether due to inconsistent results, poor communication, or a lack of reliability.
While many organizations approach this process by comparing prices, choosing the right janitorial service requires a more thorough evaluation. Understanding your needs and knowing which questions to ask can help ensure a better long-term fit.
Assess Your Cleaning Needs
Before contacting janitorial service providers, it is helpful to clearly define the scope of work required. This allows for more accurate proposals and ensures that potential providers are capable of meeting your expectations.
Key factors to consider include:
- The size and layout of the facility
- Types of flooring and surfaces
- Number of restrooms and shared spaces
- Frequency of cleaning required
- Any specialized cleaning needs outside of routine janitorial services
If you currently have a janitorial service, reviewing what has worked well—and what has not—can provide useful insight when evaluating alternatives.
Evaluate Staffing and Training Practices
The quality of a janitorial service is closely tied to the people performing the work. Asking about employee hiring standards and training programs can provide a clearer picture of what level of service to expect.
Important questions include:
- What qualifications are required for new hires?
- What type of initial training is provided?
- Are employees offered ongoing training or supervision?
Companies that invest in training and employee development tend to deliver more consistent and reliable service.
Understand Communication, Billing, and Service Management
Clear communication is essential in any service relationship. Understanding how a janitorial company manages customer interactions and administrative processes can help prevent misunderstandings and unresolved issues.
Consider asking:
- How service concerns are reported and addressed
- Who serves as the primary point of contact
- How frequently performance is reviewed
- Typical response times for resolving issues
- How billing is handled and how often invoices are issued
Knowing how and when you will be billed—and who to contact with questions—helps set clear expectations and contributes to a smoother working relationship.
Consider Value, Not Just Cost
Janitorial services are sometimes viewed as interchangeable, but differences in service quality can be significant. While lower pricing may be appealing, it can also result in inconsistent cleaning, higher staff turnover, or increased management time spent addressing issues.
Evaluating value involves considering factors such as:
- Consistency of service
- Quality control measures
- Reliability of staffing
- Responsiveness to concerns
In many cases, a higher-quality service can reduce long-term costs by minimizing disruptions and corrective actions.
Looking for Janitorial Services?
If you are currently evaluating janitorial service providers or considering a change, Quality Janitorial Services Inc. is available to help. Our team works with businesses to understand their specific cleaning requirements and deliver reliable, consistent janitorial solutions.
If you have questions or would like to discuss your needs, we welcome the opportunity to speak with you. Contact Quality Janitorial Services Inc. today to learn more about our janitorial services or to request a consultation.