Carpet Cleaning: Hiring a Professional

indoor air quality whitby

QJS_service_carpetcleaningWhen it comes to having your carpets cleaning services done in the Whitby Canada area, it is important to find only the best carpet cleaning services around you. Without the correct experience in the industry, you will risk having poor treatment methods done to your home. Making your beautiful home less welcoming to your family and friends. Thus, you should only count on companies that are reputable just like QJS. You should only choose professional cleaning restoration companies that are certified. Professionally cleaned carpets can help restore the color back in your carpets and give them a fresh new look to them without the expensive cost of replacing your whole flooring.

If you choose to pick a route different than choosing only the best carpet cleaning services, then you risk having your floors left in worse condition. People who do not have the right knowledge or the right skills can risk the fibers in your floor. Using too much water can leave your floors too damp, thus attracting more dirt to your floor. When you have dirt and contaminants in the floor, they act like little blade that tear up the fibers in your floor. Not only can it tear up your fibers, but it can also increase microbial growth. Microbial growth in your floors can make your floors unsafe, especially to young children in your home.

Many times, professionals will come by your house to examine your carpet flooring to decide what products will and won’t work on your flooring.  Making sure you get the best cleaning treatments done to your flooring. Some carpets require moderate and gentle cleaning products and cleaning agents. While some may require a more aggressive approach to make sure they get all the dirt particles out of the fibers. Not using the right cleaning products will risk destroying your carpet and instead of improving your floor, you will be decreasing the quality on your floor.

If you are able to keep your carpet floor tidy and clean will help make sure you get longer life out of your floor. Neglecting your carpet flooring will reduce the life your flooring costing you more in the long run. This can include regular vacuum schedules to help make sure you do not have contaminants ground farther down into your fibers. A great way to test this is when you are vacuuming, you can look to see how much fuzz you have in your vacuum filter. The more fuzz you have, the more carpet you are sucking up. Even though professional cleaning sounds expensive, you will be surprised how cost effective it will be in the long run for you. Professional cleaning in by far cheaper than replacing your whole carpet flooring

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The Duct Cleaning Scam

The Duct Cleaning Scam

WarningEarlier this year, due to our constant growth, I had to interview numerous candidates for a Duct and Carpet Cleaning Technician position.

During interviews I’m always reminded about how the majority of our industry works and it’s structured. It strengthens my commitment to continue to create a culture within QJS that is both beneficial and successful for our customers, technicians and lastly, our company.

Here is a peek at one of these job interviews.

This nice gentleman came from a company that charged only $99 for duct cleaning and was also part of one the cold calls program (annoying phone calling, often at dinner time, frequently using a foreign calling service)

Here are some of his statements, and our comments about how they differ from QJS’ values (italized)

  1. “If the customer was paying only $99 I was to be in and out within 30 to 45 minutes”

If they are only charging $99, they are not charging enough for quality work. QJS will come for 2 to 3 hours depending on household size. QJS uses the largest and strongest duct truck in the Durham Region.

  1. “I would only do the hot air trunk and vents, not the cold air returns (note: there are more contaminants in the cold air returns)

No SOPs (Standard Operational Procedures), QJS performs an unparalleled 27 Steps Duct Cleaning Process to ensure consistency and quality done by a properly trained technician.

  1. “ Only if they paid $300+ I did it right”

Wrong corporate culture! At QJS we always set out to do it right the first time. It comes from the top down. If the owner doesn’t care about the customer, the technicians won’t either.

  1. “I sold Sanitizing and Deodorizing but I only sprayed a deodorizer, the customer didn’t know the difference”

Lack of knowledge on the part of the customer! Sanitizing is only of value if done right. QJS uses a 15 Step Sanitizing and Deodorizing Process (QJS uses a natural bio-botanical sanitizer) to truly improve the indoor quality of your home.

  1. “I feel bad about ripping people off”

Ethics need to be taught at a corporate level and reinforced with a company’s Vision, Mission and Core Values Statements that are backed up and enforced by management.

  1. “I got paid a percentage of what I billed so the faster I went, the more I made. Results did not matter”

Pay structure matters. A percentage payout is gold for techs and a company; but bad for customers. Technicians become motivated by money but not by customer satisfaction and optimum results.

  1. “People want a cheap job, they do not want to pay to do the job right”

In some cases this statement might be right but many people (our clients) want good value for their money. If people understood the cost benefit in Duct Cleaning, $99 is NOT A BARGAIN! and definitely not by soliciting telemarketers or group purchasing programs (Groupon, Wagjag, etc).

 This gentleman would do 8 to 10 jobs a day. QJS does 2 to 4. He makes great money for himself and his company but the customers pay the price and so does our industry!QJS Duct Truck

Needless to say, this gentleman was not a fit for our company!

At QJS we are structured for a 3 tier success:

  • Our Customers
  • Our Technicians
  • Our Company

This gives us raving customers, long term technician loyalty and a stable, long term company you can rely on.

Leave the Health of your Home in our Hands!

Kevin Casey